FAQ
Frequently asked questions
Answers to the questions buyers and sellers ask most often.
Never share SMS codes
Our staff will never ask for your password, verification codes, or bank card details.
Why has my listing not been published? +
Check the listing status in your account. It may be under review, rejected for breaking the rules, or require additional verification. Check the description, photos, and selected category.
How do I edit or unpublish a listing? +
Open “My listings”, select the listing, and click “Edit” or “Unpublish”. Some changes may trigger another moderation review.
How can I buy and sell safely? +
Avoid suspicious links, never share SMS codes, and do not send advance payments to strangers. Whenever possible, meet in a busy public place, inspect the item before paying, and communicate through the built-in chat.
How do I top up my balance to promote a listing? +
Go to your account → “Wallet” → “Top up”. Choose a payment method and enter an amount. Once payment is complete, the funds will appear in your balance and you can activate promotion services.
My account has been blocked by the administrator +
Accounts are usually blocked for violating the service rules, for example: 1. Repeatedly posting listings that moderators have blocked, including listings for goods or services prohibited by the laws of the Republic of Uzbekistan and/or the service rules, or listings containing links to third-party websites; 2. Posting listings or sending messages using third-party software or automated scripts; 3. Using information prohibited by the laws of the Republic of Uzbekistan and/or the service rules in photos or user names (such as offensive language or contact details); 4. Attempting to fraudulently obtain other users’ bank card details; 5. Failing to ship an item after receiving advance payment or failing to pay after receiving an item.
How do I recover access to my account? +
On the sign-in page, click “Can’t sign in?” and follow the instructions. If you no longer have access to your phone number, contact support through Telegram or MAX and provide your name, old number, and a link to your profile if available.
How do I delete my account? +
You can request permanent account deletion through support or delete your account yourself in your account settings.
How can I tell whether a seller is trustworthy? +
Check their rating, reviews, verification badge, and registration date, and ask for additional photos or videos.
